Yo AARP The Hartford -- I'm old, but not stupid. | Gripevine
Bought a nice new Honda Fit in 2009. Got insurance through AARP -- The Hartford. Paid in full, on time. Some clumsy-but-honest dude backed into my empty, parked car on a Sunday night, and left a note with his name and number. I've never filed a claim in my life, so I called the number on the card. Talked to a nice lady, got a claim number, etc. Supposed to get a call in two days; ten days later I called. No record. Hmm. Got a call back, they "found" my claim, I got a new claim number. OK. Some guy calls me but I missed him (much work), and he sends a letter. I call him back, he's on vacation. I've gotten an email, so I check out that avenue. Except it circles back on itself. Sorry, I'm tech savvy and I know when there are no live links, there is no help. Call, some lady wants to help me because of all the trouble I've had. Rude and insulting recording to discourage me if I'm committing fraud. Hey, I know there are people who make fake claims, but it ain't me, babe. I'm just a consumer, and I want to be treated politely and fairly by people who I give money to. Upshot is, since I have a $1000 deductible, that I should just call the dude who hit me and sort it out with his insurance company. Oh. Sorry I bothered you. But wait -- what if I got into a wreck and I got the "lost" claim and the dead website? I'm shopping for a new insurance company. Dudes, I drive that little car only 1200 miles PER YEAR! My premiums are FREE MONEY!