Loclly travel deals left me chasing emails and phone calls. Not the trip I was expecting! | Gripevine
I purchased a travel voucher in January 2012 and after over 30 emails with five people and three websites, a BBB complaint, and phone calls, the issue remains unresolved and I have yet to receive a refund for an un-booked trip from Atlanta to Las Vegas.
Loclly originally connected me to Next Stage Promotions, who then connected me to their "travel partner," Hotel and Air Promotions. Hotel and Air tried to book me a trip that cost over $1,200 additional ($300 of expected fees, the rest unanticipated and without any proof of why the costs were that high). I emailed Hotel and Air three more times with questions about the high fees, and they never responded.
I asked for a refund the first time at that point. Loclly sent me back to Next Stage Promotions.
Next Stage Promotions received 8 emails from me, three of which were answered. I was told for two weeks that I would get a new itinerary ASAP. I offered a range of a year of flexible travel dates in order to ensure I would not pay exorbitant fees. They sent me only one itinerary option, with the same fees as the first option. I asked several times why they had not researched the alternative travel dates, and again, asked why the fees were so high, and did not get an answer.
I went back to Loclly and they asked me to re-redeem my voucher so they could book the trip through someone else. I filled out the form they sent me. After several days, I again asked for a refund of my money, as I was continuing to be ignored and did not trust the process. I filed a BBB complaint.
The BBB complaint was answered by Loclly and I was again told I could get Loclly credits, and that Loclly had already spent $65 TWICE on redemption fees of my voucher. I was not told that $65 would be charged to Loclly when I filled out the form a few days prior. I responded and again, asked for a refund through the BBB. Loclly did not respond by the requested date of 4/20/12.
Last week, while awaiting another response through the BBB, I got a brochure from Hotel and Air Promotions thanking me for redeeming my voucher number and giving me instructions on how to continue and book my trip. This leads me to believe that Loclly sent me to exactly the same company that had failed me in the first place, and then mislead me into thinking they had paid a redemption fee twice. I have not pursued the process Hotel and Air outlined for redemption, as I'm no longer interested in redeeming, they failed me last time I tried this with them, and I don't trust that would not pay exorbitant fees.
All I want is a refund of my $198, credited back to my credit card, or mailed as a check. I've been offered Loclly credits instead, but as I don't trust the site and its practices, I'm only interested in a refund. This has been over four months of struggle and I really just want to be treated fairly.