Walmart is no good | Gripevine
I dropped off a prescription last week at 4pm. I was told it would be ready in 30-45 minutes. "Cool, I've got some shopping to do" I said to myself. I finished my shopping, took my purchases out to my car, killed a bit more time (my cell phone battery died and had no idea what time it was). I finally went to the pharmacy at about 5pm. I was told, "They haven't started it yet, it's going to be 45 minutes at least." and she didn't care that I was originally told 30-45 minutes.
Irritated, I go sit on the bench in front of the pharmacy. As I'm sitting there, a woman and her maybe 5 year old kid walk up. The kid literally spits all over me - I know, not at all Walmart's fault, but it wouldn't have happened if my prescription was ready when they said it'd be. It only added to my frustration.
I get up and walk around for 10 minutes or so. I go sit back down and I see some of the people working in the pharmacy pointing at me. A lady walks up and says "Do you still want the prescription, because your insurance won't cover it?" Two thing about that - 1) Obviously I do, because I'm still waiting an ungodly amount of time, 2) If this was the reason things are taking so long, why wasn't I asked this when I initially checked to see if things were ready?
Finally, at about 6pm, my prescription is ready. The clerk asks if I'd like the pharmacist to go over it with me. I say, "Yes, I've never taken this before." The pharmacist walks up and her exact words are "If you're not allergic to anything or don't get rashes you'll have no problems. Have a nice day." and she walks off. She didn't ask me anything and acted like she had better things to do than go over a new medication with me.
Anyway, after sitting in traffic on the way home (which is what I wanted to avoid by getting there at 4pm for the prescription), I unload my purchases and begin to put them away. I found that my cold items were now warm and ruined, and I found my frozen items now essentially thawed and ruined. I was furious.
I immediately sent an email from the Walmart website. For some reason, it went to the store and not to a corporate office. I then started getting calls from the store in question. In fact, I got six calls in about 24 hours. I don't want to talk to anybody at that store, I wanted a response from corporate office. If they're trying to win me back as a customer, harassing me with phone calls is not the way to do it.
As of now, I refuse to give Walmart any business. Not a big deal to them or their bottom line, I know. But this was 100% inexcusable.