Taken advantage of by Enterprise | Gripevine
I was renting a car because my car was hit by a drunk driver and was being worked on. I have full coverage with progressive and I informed the sales rep (Toby) that my full coverage insurance will be paying for the rental. I gave him my information and my debit card for my deposit we did that transaction then he proceeded to walk me to the car to show which one I would be renting. He had a clipboard with him and told me that he had to do a quick walk around to make sure that there are no scratches or dents before he gives it to me. He walked around the car, then said " it looks good, I just need you to sign and initial to show I did the walk around and you agree that the car is in this condition and should be returned the same way". While handing me the keys he showed me where to sign and I was on my way. I find out a week later that one of the places I was instructed to quickly initial was for their insurance and they charged me $125.00 for it! I called and explained to them that there was a mistake and that I informed the sales rep before renting the car that I had FULL coverage and I wouldn't be needing insurance through them but he went ahead and charged my debit card without my authorization anyway. I have never rented a car before and he told me that I was initialing that the cars condition was ok and pointed out where to do so.. It was just a little box and we had already discussed that I would not be needing insurance so I didn't think anything of it. They told me in a very dismissive rude manner that I signed it so they won't be returning my money. I felt like Toby completely took advantage of me. I just want my $125.00 returned to me.
Location Griped About:
99 Eglin Pkwy, Ste 26
Fort Walton Beach, FL 32548, US
Phone: (850) 243-4446