United Airlines (Headquarters)

77 W Wacker Dr, Ste 4100
Chicago, IL 60601, us
Phone: (312) 997-8000
Need to resolve an issue with United Airlines (Headquarters)?

Latest Gripes

1 year 3 weeks ago

A small cosmetic type bag holding my keys, work fob, and some jewelry was lost on a flight from Honolulu to New Jersey. I immediately filed a claim and...

1 year 1 month ago

PNR locater--A87N7S. My husband and I started out in Kansas City on May 12th to travel to Copenhagen to pick up Princess Cruise lines to the Baltic Sea....

1 year 11 months ago

So I purchased United Airlines trip protection, in case I needed to change my trip. Well and good. A few days before I leave I realize I'm going to be much...

1 year 11 months ago


On 19.Aug, I have received a ticket on flight UA 906 from Frankfurt to Chicago, but when I've arrived to gate the flight was overbooked, so I...

2 years 6 days ago

Departure flight from IAD: We arrived at the airport for the flight to Aruba and was in the line 1 1/2 hours prior to the departure. Had checked in the...

2 years 1 month ago

I accumulated about 25,000 miles on United. My family suffered through terminal illness, brain tumors, etc and I was seriously ill too for about four years...

2 years 1 month ago

Me and my wife’s vacation was largely ruined by the aggravation and inconvenience the lack of true customer service United Airlines caused on a planned trip...

2 years 1 month ago

Letter Of Complaint to United Airlines
June 8, 2014 at 9:03 pm
I, Emily O’Donnell, would like to file a grievance with United Airlines. On May 9...

2 years 1 month ago

We planned a destination wedding because we figured there would be less stress since it would be a smaller event... Wrong.

1. A flight that 6 family...

2 years 2 months ago

May 10, 2014

Dear United Customer Service Representative,

Last night I was stranded at IAD (Washington, Dulles) due to a cancellation of...


Latest Comments

2 years 2 months ago

Wow. What an arduous and expensive experience. Customer service isn't rocket science, but apparently it is for United Airlines given all the trouble people... more

2 years 2 months ago

Although I didn't receive a response through gripevine, I did get a response through twitter. Although the customer service representative on the phone didn... more

2 years 5 months ago

Sounds a lot like Air Canada - oh, wait, they're partners aren't they? Hmmm. then not surprising at all. I went down east a couple of years age for 4 days... more

2 years 7 months ago

Sounds like my experience as well. Except I haven't been able to speak with a real live person yet to be reimbursed for our baggage fees. I waited on the... more

Jan H.
2 years 10 months ago

You should take the money, though!

Jan H.
2 years 10 months ago

This was potentially very dangerous. You may or may not want to invest more time but I would think the FAA at a minimum should be notified.

2 years 11 months ago

We have many option when it comes to airline travel! I will not fly United, I have heard nothing but bad things about this company. If they want to stay in... more

3 years 3 days ago

I have all the Documents related to this matter, they have been sent as attachments to Mr
Jeff Smisek CEO and President of UA , based in Chicago. I... more

Geri Gripester
3 years 2 months ago

Hello Peggy!

We're so happy to see that your gripe was resolved, and we hope that Gripevine was able to be a positive influence in the resolution... more

3 years 3 months ago

In new news, I received a phone call from the claims department this morning at 545am - yes, 545am - offering me compensation for the damage to my bag. It... more


Customer Satisfaction Index

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