The Brick Head Office

16930-114 Avenue
Edmonton, AB T5M 3S2, Canada
Phone: (514) 695-9249
www.thebrick.com
Need to resolve an issue with The Brick Head Office?

Latest Gripes

1 day 22 hours ago

I have phoned the Brick about a complaint three times NO Body has Phoned me back how can you solve an issue if you have no reply Marguerite Blackburn

5 days 20 hours ago

We purchased a whirlpool washer and dryer on Dec 26 from your Langford store with a delivery of Jan 8 at the latest. The appliance is not in stock and they...

1 week 20 hours ago

In October 2015 we purchased a box spring and mattress set. Due to the fact Christmas was around the corner we decided to use a deferment plan offered at...

2 weeks 4 days ago

I bought a leather sofa that cost over $ 2000.00 . I paid cash up front . I had problems with the sofa from the first day. The staples were showing on the...

3 weeks 2 days ago

I had purchased extended warranty for my Samsung 50IN 1080P LED TV back on 08 Feb 2014 , which broke down on December 23, 2015. I called your customer...

3 weeks 3 days ago

Shopping in any store is about customer experience. The way a person is treated is the most important factor in any sales. This particular location needs...

3 weeks 4 days ago

My wife and I purchased a dining room set as well as coffee table and two end tables.
We purchased the extra protection plan for the dining room set...

3 weeks 6 days ago

I have recently moved in a new home in GTA East, ON. Brick despite giving firm delivery dates of appliances failed to provide my appliances including fridge...

4 weeks 17 hours ago

Not enough space here but will be postjng the full story to every possible site. My big issue are was being LIED to for the sale and since. Bought Simmons...

1 month 1 day ago

Purchased a power recliner from floor cause they assured me the only issue was a mark on side of chair. Less than two months later, was stuck in reclining...

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Latest Comments

Cathey89
2 months 2 days ago

Do not count on the store manager. they are untruthful people. the lied and made excused all they can to get away from their mistake. DO NOT shop at the... more

rruffol
2 months 2 weeks ago

is anyone going to respond?

Rjmbecky
3 months 5 days ago

I totally agree ! The Brick's Extended warranties and Customer Service are shameful! Every item I've bought from them has needed replacement, each time I'... more

afghan187
3 months 2 weeks ago

Had the same issue. Manager named Alison called didn't care and did not do anything for us.

kanika vig
3 months 3 weeks ago

thanks for your comment..yes i have filed with BBB with $2000 harassment amount. How dare he said i will throw my kid out,
hope i will get some helps... more

Gemma Gripester
4 months 1 week ago

Hello M.Hoberg-Bents,

Welcome to the Gripevine Community! We created Gripevine so that consumers avoid getting frustrated and wasting time on calls... more

teamelectric12
4 months 2 weeks ago

This is terrible i hope you guys are able to get this sorted out. To me at least if you have credit you should be able to get what you need not be forced to... more

Gemma Gripester
5 months 2 weeks ago

Hello susy73,

It’s awesome to have another member join our “Resolution Revolution”! Since launching, we have been able to help many users within our... more

susy73
5 months 2 weeks ago

I got fired with no apparent reason.....then waited 2 weeks to get my money owed to me for my last two weeks worked. ..plus 2 weeks notice pay......although... more

Jodi driscoll
5 months 3 weeks ago

No one tells you at time of deferred payment that they cancel all deferred payment plans if one payment is late. Sneaky and conniving practices

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Customer Satisfaction Index

40%
F
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