The Brick Head Office

16930-114 Avenue
Edmonton, AB T5M 3S2, Canada
Phone: (514) 695-9249
www.thebrick.com
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Latest Gripes

1 day 16 hours ago

Ordered a TV Jan. 02 2015. at Weston & 401 left a deposit of $34.50 and told them no more money until TV arrives and then I will pay in full. Arrival...

2 days 10 hours ago

The floor model and website advertises Energy Star qualify but the unit delivered to us didn't have the tag. For about a month we are getting a run around...

6 days 11 hours ago

get back to me aSAP ILL CALLING THE NEWS AND THE NEWSPAPER ABOUT THE LIES AND BULLs*** YOU PUT ME THROUGH!!!!!

6 days 15 hours ago

I recently purchased around $10,000 worth of furniture at the Brick. Only a couple of months after the leather sofa bed was delivered (3 weeks after all of...

1 week 5 days ago

My mom bought $4000 worth of furniture- First one of the dining table chairs were broken on delivery which took a month to exchange- A few days later the...

1 week 6 days ago

Hinton AB ordered living room and bed room suites paid for delivery and set up all was supposed to be in stock they only deliver once a month to Jasper AB...

1 week 6 days ago

I bought a couch on October 15th 2014 at you Carleton place location I bought the extended warranty for an extra cost, the sales person convinced my wife...

1 week 6 days ago

Delivery and customer service at the Brick stores are the worst after the Rogers customer service. The worst part their head office does nothing about...

2 weeks 1 day ago

they forced me to choose a sunday for a delivery date and come sunday morning someone calls my wife and says the delivery is cancelled bc its too cold...

2 weeks 3 days ago

I ordered a bedroom set at my local Brick store on January 9th,2015.I was told at time of purchase that everything was in stock.Well a few days before it...

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Latest Comments

MONIQUE SHEA
6 days 10 hours ago

l myself have been getting bulls*** and the run around l'm not putting up with this...... if l dont get a response within 1 week im going to the new and the... more

MONIQUE SHEA
6 days 10 hours ago

l myself have been getting bulls*** and the run around l'm not putting up with this...... if l dont get a response within 1 week im going to the new and the... more

RJohn
1 month 1 day ago

Thank you The Brick........I hope it was a little easier but I'm glad it's over....

RJohn
1 month 2 weeks ago

The Brick offered to replace the broken units, I hope they stand by their words... I will close my complaint when I receive the new units... Thank you

Adam ON
2 months 2 weeks ago

The Brick has awful customer service. I paid $298 for that TV and got the receipt, and was told to pick up the TV Saturday. Then on Saturday they told me... more

Australia
2 months 2 weeks ago

-After all the run around from the Brick....and you sending service-men here two
time...It's time you people listen to your repair people once and for... more

HughMc
2 months 3 weeks ago

Check with visa to see if they will cover you for their card protection/insurance plan they do in the UK,will need to check my visa now

Bryan
2 months 4 weeks ago

should read but Trans Global will " not " replace dish washer. Bryan

jen29
3 months 1 week ago

The brick store that I bought the bedroom set from was the Fort Saskatchewan store.

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Customer Satisfaction Index

33%
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Gripevine Stats

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