The Brick Head Office

16930-114 Avenue
Edmonton, AB T5M 3S2, Canada
Phone: (514) 695-9249
www.thebrick.com
Need to resolve an issue with The Brick Head Office?

Latest Gripes

4 days 6 hours ago

I made a purchase at the Brick in Hamilton Ontario (mtn location). 5 appliances purchased along with an extended warranty.
My current issue is with...

5 days 4 hours ago

Purchased a Couch set from The Brick in Barrie. After purchase the sales associate stated NO DELIVERY to my home because I bought a floor sample?!??
I...

2 weeks 1 day ago
2 weeks 1 day ago

I purchased coffee table last year with full insurance and after few months I noticed wear and tear start then called customer service about that and then...

2 weeks 1 day ago

To whom is going to respond to this.

We purchased a plasma 64 in TV off of the brick in pembroke ontario and had nothing but problems with it.

...
3 weeks 1 hour ago

I purchased those items 4 years ago from The Brick in Mississauga, Ontario. As well I got full 5 year blanket coverage.

Few months ago I have noticed...

3 weeks 4 hours ago

I purchased a top of the line Serta Mattress from the brick, the best one they had on the floor king size with a thick pillow top it cost me over $2000.00...

3 weeks 2 days ago

I have left several messages at head office and have not yet hear back from anyone. This is a serious matter and I want to know what recourse the brick will...

1 month 5 days ago

* A request/ticket/event was opened march 24th (with the brick) to replace the base of a recliner.
* I was told on that day that a replace would be...

1 month 6 days ago

We purchased a king size sonoma bedroom set ( we do like it) but was told when we bought it it would come with assembly, part one We had two pieces...

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Latest Comments

Paulcollins
1 month 5 days ago

Before buying any mattress one should have a brief idea about this as we use these products for comfort. So we can't blindly buy these. It will be better to... more

TheBrick
1 month 1 week ago

I sincerely apologize for the inconvenience and service you have received, please kindly call 780-930-6162 for assistance

TheBrick
1 month 1 week ago

I sincerely apologize for the service you have received, please kindly call 780-930-6162 for immediate assistance or send an email... more

TheBrick
1 month 3 weeks ago

Sorry to hear about the damage, Please kindly contact 780-930-6162 for assistance.

Effe
1 month 4 weeks ago

Update - June 1

Hi Hamza,

Please escalate this case to your manager, and we would like him/her comment on the service we received from the... more

Effe
1 month 4 weeks ago

The worst customer service, Extreme lack of accountability:

1. First the Brick admitted - on May 16

'The responsibility would fall on The... more

sweetgimmo
1 month 4 weeks ago

I have since had a meeting with the Store Manager, Charlie Riener, who took the matter seriously, spoke to the two employees involved, and has agreed to... more

Effe
1 month 4 weeks ago

I tried to send it to cccmanagement@thebrick.com instead of the one you instructed, and it looks like it... more

Effe
1 month 4 weeks ago

Diagnostic information for administrators:

Generating server: thebrick.com

cccmanagment@thebrick.... more

Effe
1 month 4 weeks ago

I have information need to be sent by email, but the email was not able to be delivered. See the following.

... more

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Customer Satisfaction Index

40%
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Gripevine Stats

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