The Brick Head Office

16930-114 Avenue
Edmonton, AB T5M 3S2, Canada
Phone: (514) 695-9249
www.thebrick.com
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Latest Gripes

2 days 7 hours ago

I purchased a sectional sofa from the Brick in Nov 2015. The delivery damaged our floor. They filled out a damage report and submitted it to their damage...

2 days 9 hours ago

Hello,

I am thoroughly disgusted by what I believe is unprofessional conduct and misrepresentation. I was lied to, greatly inconvenienced, and left...

2 days 13 hours ago

Usual full blanket warranty paid for ,collapsed cushions 4yrs old , The Brick refused repair , cost was to high.They want to give my original $800 back...

3 days 16 hours ago

I purchased a chair through the Brick on line with my dad's visa card as a Christmas gift the chair was purchased in December of 2014. My dad lives in...

1 week 1 day ago

I've dealt with Leon's, bad boy before and never had that experience.

I went to the Whitby branch I picked a sofa , love seat and a mattress ($5000...

2 weeks 11 hours ago

Twice I have had two wrong deliveries. The first time I spoke to the delivery man and explain to him on the phone that I did not have a clue about a...

2 weeks 1 day ago

The Brick has the worse customer service I have ever seen

I purchased a washer, dryer, dishwasher from the on March 25th and after them calling me...

2 weeks 3 days ago

We have had multiple installers come to our home to installer a washer and dryer. One installer swapped the hot with the cold and left without testing and...

2 weeks 3 days ago

I called customer service #1800 922 4273 about a mattress being cleaned.
She told me to call my local brick and they will send me cleaning products!...

3 weeks 1 day ago

I bought a mattress from Brick 2 years ago. There are springs coming out of mattress. The Brick called me today and said they can replace it but I have to...

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Latest Comments

jcrittenden
3 weeks 6 days ago

Store manager is trying very hard to ignore me, and head office will assist, as long as I sink further funds into purchasing another sofa. I an effort to... more

e.grant
4 weeks 1 day ago

I completely understand your frustration. Seems to me that the brick isnt at all built on customer satisfaction or loyalty to customers. I too, have had an... more

e.grant
4 weeks 1 day ago

Hopefully they follow through and honor their policy. They seem to have an issue with doing so.. I too am following through with trying to get through to... more

Classiccars1767...
1 month 8 hours ago

Come on Brick!!! Get your s*** together!!! You have NO IDEA of the gripe i wanted to leave you. I still might just to let your customers and potential... more

Classiccars1767...
1 month 3 days ago

Thank you UPS team for your responce. Thats customer service. Thank you but my issue is with the brick warehouse and their delevery team. I appreciate YOU... more

Ed Zollinger
1 month 3 days ago

I'm so sorry for the bad experience. I would be happy to look into this further if the package was shipped by UPS. Please take a moment and email this... more

Gripevine Moderator
1 month 1 week ago

Hello Marc and Ana Wolfe,

To protect your privacy, we've moved your personal contact information from the public part of your gripe to the private... more

jcrittenden
1 month 1 week ago

There is an error is this statement, the Customer Service supervisor / manager I spoke to on January 10th, not December 10th

Update, A service... more

jcrittenden
1 month 1 week ago

There is an error is this statement, the Customer Service supervisor / manager I spoke to on January 10th, not December 10th

Update, A service... more

kbrewer
1 month 1 week ago

OMG, it is March 20 at 4:00 PM. The brick has just called me again to arrange a delivery. She advised now , if we wanted it delivered in the afternoon, it... more

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Customer Satisfaction Index

40%
F
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