The Brick Head Office

16930-114 Avenue
Edmonton, AB T5M 3S2, Canada
Phone: (514) 695-9249
Need to resolve an issue with The Brick Head Office?

Latest Gripes

20 hours 53 min ago

i need to get my dryer pedestal replaced because it ARRIVED broken i didn't even touch it yet, the men who delivered it told me to call. i did that and when...

1 day 3 hours ago

Staff at Whitby store do not know what good customer service is. Debbing did not call me on Monday as she committed to do. Spoke to Donna Lalonde after 6 pm...

3 days 17 min ago

Zahra Rasian
Appreciation Letter

I am Zahra Rasian, former sales representative in The Brick in Park Royal.
I want to say a sincere thank...

3 days 18 hours ago

I had a warranty on my couches and they said they could not fix them so they gave me store credit. I went to the brick store i looked around and found a...

3 days 21 hours ago

They finally decided to replace the sofa as they could not get the material to fix the one I had...When I picked the sofa it was $32.00 cheaper than the one...

1 week 3 hours ago

On Sept 15,2014 my LG Washer broke. A work order was opened with TGW. On Sept 17th a tech was onsite and needed to order a new rubber door boot.Oct 1,2014...

1 week 15 hours ago

I purchased a bedroom set from the brick the furniture had some damage out of the box.

Back and forth calling customer service and the brick store...

1 week 21 hours ago

Had to wait 2 weeks for service call. Took the day of work today and the technician showed up with the wrong part. Now I am getting the run around. At my...

1 week 1 day ago

I've been the brick customer for sometimes now and couple of years ago i bought a sofa and a love. I needed repairs and i called the extended warranty...

1 week 2 days ago

Brought a Large U shape sofa from the Brick in 2012 over $2k and the salesman said that the extended warranty is amazing and that any problems would be...


Latest Comments

1 day 21 hours ago

The brick store that I bought the bedroom set from was the Fort Saskatchewan store.

Gemma Gripester
1 week 2 days ago

Hello fcbclindac,

Welcome to the Gripevine Community! We created Gripevine so that consumers don't need to get frustrated and waste time on calls or... more

1 month 1 week ago

Good Afternoon Ms. Snow,

Can you please e-mail with your contact... more

Charles Mckay
1 month 1 week ago
2 months 1 week ago

Wish i read this before i bought my mattress there.
What a horrible company. I guess no one told them they have competition.

3 months 1 week ago

Thanks, the company I was referring to is The Brick.

3 months 1 week ago

Interestingly that the name of the company your complaining about doesn't appear within your gripe. One shouldn't have to search for such information.

3 months 3 weeks ago

I had disgusting demeaning behaviour too this week. Today, I sent an email to the head office, jimcaldwell@... more

3 months 3 weeks ago

We also have had a very poor dealing with The BRICK here in Terrace and more so with "Tony" the manager. After making a $6,000 purchase we were promised the... more

3 months 3 weeks ago



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