The Brick Head Office

16930-114 Avenue
Edmonton, AB T5M 3S2, Canada
Phone: (514) 695-9249
www.thebrick.com
Need to resolve an issue with The Brick Head Office?

Latest Gripes

2 days 20 hours ago

On Sept 15,2014 my LG Washer broke. A work order was opened with TGW. On Sept 17th a tech was onsite and needed to order a new rubber door boot.Oct 1,2014...

3 days 9 hours ago

I purchased a bedroom set from the brick the furniture had some damage out of the box.

Back and forth calling customer service and the brick store...

3 days 15 hours ago

Had to wait 2 weeks for service call. Took the day of work today and the technician showed up with the wrong part. Now I am getting the run around. At my...

4 days 17 hours ago

I've been the brick customer for sometimes now and couple of years ago i bought a sofa and a love. I needed repairs and i called the extended warranty...

4 days 20 hours ago

Brought a Large U shape sofa from the Brick in 2012 over $2k and the salesman said that the extended warranty is amazing and that any problems would be...

5 days 16 hours ago

Hve a GE gas range. There is no flame and I am unable to cook. It would take the transglobal warranty people to come and take a look at the stove one week...

5 days 17 hours ago

4 years ago we purchased a tv in Lethbridge and purchased the warranty with the expectation that if we didn't use the warranty we would get $299 certificate...

1 week 1 day ago

On November 14 , 2014. I received a delivery from the brick. A accent chair and a sideboard chest.
One delivery person put the legs on the chair and...

1 week 1 day ago

Bought 3 bar stools for my kitchen island pick up date Oct 16/14, paid by Visa, money was taken out from my account the next day, no stools , next pick up...

1 week 2 days ago

We bought an upright freezer online on Nov 9th and it was delivered yesterday (13th). When we plugged it in after letting it rest overnight, it made a...

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Latest Comments

Gemma Gripester
5 days 2 hours ago

Hello fcbclindac,

Welcome to the Gripevine Community! We created Gripevine so that consumers don't need to get frustrated and waste time on calls or... more

ccc
1 month 2 days ago

Good Afternoon Ms. Snow,

Can you please e-mail cccmanagement@thebrick.com with your contact... more

Charles Mckay
1 month 6 days ago
dojoman2001
2 months 1 week ago

Wish i read this before i bought my mattress there.
What a horrible company. I guess no one told them they have competition.

318.corker
3 months 4 days ago

Thanks, the company I was referring to is The Brick.

Helpful
3 months 4 days ago

Interestingly that the name of the company your complaining about doesn't appear within your gripe. One shouldn't have to search for such information.

Marcieglandrn
3 months 2 weeks ago

I had disgusting demeaning behaviour too this week. Today, I sent an email to the head office, jimcaldwell@... more

NEd
3 months 2 weeks ago

We also have had a very poor dealing with The BRICK here in Terrace and more so with "Tony" the manager. After making a $6,000 purchase we were promised the... more

lalansite
3 months 3 weeks ago

thanks

Gemma Gripester
3 months 3 weeks ago

Hello lalansite,

Thanks for joining the Resolution Revolution! Gripevine is building a community where consumers with legitimate customer care issues... more

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Customer Satisfaction Index

33%
F
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