The Brick Head Office

16930-114 Avenue
Edmonton, AB T5M 3S2, Canada
Phone: (514) 695-9249
www.thebrick.com
Need to resolve an issue with The Brick Head Office?

Latest Gripes

6 days 2 hours ago

* A request/ticket/event was opened march 24th (with the brick) to replace the base of a recliner.
* I was told on that day that a replace would be...

6 days 21 hours ago

We purchased a king size sonoma bedroom set ( we do like it) but was told when we bought it it would come with assembly, part one We had two pieces...

1 week 2 hours ago

I went in to the Brick with the full intentions of purchasing two double beds with mattresses and one queen size bed. I knew the double bed I wanted so I...

1 week 1 day ago

On May 16, 2016 I bought four items from the Brick in Richmond, Vancouver, which only two items was delivered on May 29th. I was told that I would receive...

1 week 3 days ago

I made an agreement with the manager at the Brick then 2 weeks later he tells me that it can't be done and I only got the information because I had called...

2 weeks 22 hours ago

We bought the sofa and love seat set in early 2012 and started peel off so bad since last year.
We bought the warranty for 5 years and tried to deal...

3 weeks 1 day ago

My issues are still not resolved and get no answers back from number given.Just wish they would replace with something different and sturdy.people beware of...

3 weeks 6 days ago

They fixed the underneath but still not the cushions.please people in Fort mac marry do not buy from the brick they do not stand behind there warranty....

1 month 8 hours ago

I spoke to someone, from the brick, calling the number I found online, thinking it was your store. I asked for this man I spoken with (very polite) sam...

1 month 3 days ago

Still nothing said they will repair haha I want on Monday morning load this crap go to the newspaper and get them to come and take pics.as I carefully...

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Latest Comments

Paulcollins
6 days 16 hours ago

Before buying any mattress one should have a brief idea about this as we use these products for comfort. So we can't blindly buy these. It will be better to... more

TheBrick
1 week 2 days ago

I sincerely apologize for the inconvenience and service you have received, please kindly call 780-930-6162 for assistance

TheBrick
1 week 6 days ago

I sincerely apologize for the service you have received, please kindly call 780-930-6162 for immediate assistance or send an email... more

TheBrick
3 weeks 3 days ago

Sorry to hear about the damage, Please kindly contact 780-930-6162 for assistance.

Effe
4 weeks 1 day ago

Update - June 1

Hi Hamza,

Please escalate this case to your manager, and we would like him/her comment on the service we received from the... more

Effe
4 weeks 1 day ago

The worst customer service, Extreme lack of accountability:

1. First the Brick admitted - on May 16

'The responsibility would fall on The... more

sweetgimmo
1 month 53 min ago

I have since had a meeting with the Store Manager, Charlie Riener, who took the matter seriously, spoke to the two employees involved, and has agreed to... more

Effe
1 month 3 hours ago

I tried to send it to cccmanagement@thebrick.com instead of the one you instructed, and it looks like it... more

Effe
1 month 8 hours ago

Diagnostic information for administrators:

Generating server: thebrick.com

cccmanagment@thebrick.... more

Effe
1 month 8 hours ago

I have information need to be sent by email, but the email was not able to be delivered. See the following.

... more

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Customer Satisfaction Index

40%
F
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Gripevine Stats

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