The Brick Head Office

16930-114 Avenue
Edmonton, AB T5M 3S2, Canada
Phone: (514) 695-9249
www.thebrick.com
Need to resolve an issue with The Brick Head Office?

Latest Gripes

3 hours 5 min ago

bought over 3,000.00 in funiture tv etc. the couch only had 3 legs that screwed in the 4th was missing the inset bolt. tv stand was missing ledge pins. end...

5 hours 33 min ago

I had the worst experience with the brick ever I purchased furniture for all my house since we recently moved and changed every thing with no exceptions....

2 days 1 hour ago

On sept 18 i ordered an upright freezer from thebrick online website. I then recieved an email saying that it's estimated arrival date would be on sept22....

4 days 6 hours ago

We recently moved from Ontario to Amherst N.S. Some furniture was damaged and we were authorized by the moving company to pick out two chests at the brick....

6 days 8 hours ago

THIS WAS AN EMAIL SENT TO CUSTOMERCARE@THEBRICK.COM AND TO THE CSR WHOM I SPOKE WITH ON THE TELEPHONE. IT IS...

6 days 17 hours ago

I purchased a bedroom set with an extra night table, delivery was to be 10 days after I purch it. They called me 1hr after telling me it'd be dropped off...

1 week 16 hours ago

I bought a mattress set I 've had been going to the Brick Store in Surrey King George Hwy for four years, for my Box Spring to be exchanged, they...

1 week 1 day ago

RE: Complains for The Brick (Defective Box Spring) and not comfort mattress
Att’n The Brick Head Office
Hello my name is Lourdes Aguilar I...

1 week 2 days ago

I had the worst experience with The Brick that I have ever had. I went to the Deerfoot Meadows Store and ordered $4,000 in furniture - I stood by certain...

1 week 5 days ago

I purchased a sectional as is plus extra warranty to repair/replace as it states in their policy. Not seeing a small crack at the bottom frame of one part...

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Latest Comments

dojoman2001
2 weeks 1 day ago

Wish i read this before i bought my mattress there.
What a horrible company. I guess no one told them they have competition.

318.corker
1 month 1 week ago

Thanks, the company I was referring to is The Brick.

Helpful
1 month 1 week ago

Interestingly that the name of the company your complaining about doesn't appear within your gripe. One shouldn't have to search for such information.

Marcieglandrn
1 month 3 weeks ago

I had disgusting demeaning behaviour too this week. Today, I sent an email to the head office, jimcaldwell@... more

NEd
1 month 3 weeks ago

We also have had a very poor dealing with The BRICK here in Terrace and more so with "Tony" the manager. After making a $6,000 purchase we were promised the... more

lalansite
1 month 4 weeks ago

thanks

Gemma Gripester
1 month 4 weeks ago

Hello lalansite,

Thanks for joining the Resolution Revolution! Gripevine is building a community where consumers with legitimate customer care issues... more

lalansite
1 month 4 weeks ago

still waiting for a reply. still not resolved. accidently press Resolved

Glia
2 months 3 days ago

Sunday July 27th we returned to the Brick (L'Acadie) one of the saleman said the Store Mgr was not present, then another salesman pointed him.
The... more

Hi,
Glia
2 months 1 week ago

Hi,

If this may help, I've had to be peristent in order to obtain service. My husband and I had to missed so many half days of work due to the... more

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Customer Satisfaction Index

40%
F
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