The Brick Head Office

16930-114 Avenue
Edmonton, AB T5M 3S2, Canada
Phone: (514) 695-9249
www.thebrick.com
Need to resolve an issue with The Brick Head Office?

Latest Gripes

18 hours 47 min ago

My wife and I purchased a bedroom set and duvet cover from the Upper James store on July 12.  On July 15th, we went to the store to pick up our order.  At...

1 day 2 hours ago

I made a cash purchase of 5 appliances: LG refrigerator, LG Convection Range and LG Dishwasher, Samsung Washer and dryer from the Brick and paid almost...

1 day 14 hours ago

Purchased a new in the crate fridge. didnt work first day. I needed a new fridge at my cabin .purchased one royal oak store in Calgary. Drove it to the...

2 days 20 hours ago

My husband and I have purchased a bed frame last year from The brick. In June of 2014 we got a fridge from them. Being 4 month pregnant and sleeping on a...

3 days 21 min ago

I purchased a whirlpool washer dryer. I called the brick in Calgary on june, 11 about a problem with my washer. They told me they couldnt have anyone out...

3 days 1 hour ago

Our LG stainless steel refrigerator defective part in the back was replaced and today our LG dishwasher electrical panel is also defective. Basically the...

1 week 1 day ago

Hi my name is alex evans i live in huntsville ontario. In april of 2013 i sent i bluray surround system out for repair it was fixed and returned within the...

1 week 2 days ago

We purchased a Samsung Stainless Steel dishwasher from The Brick in Barrie, ON. It leaked all under our cabinets for several weeks before we noticed and it...

1 week 4 days ago

So my husband and I purchased a bedroom outfit from the Brick on July 11th 2014. It got delivered the next day and to our surprise the dresser had a crack...

1 week 4 days ago

We have purchased from The Brick in Winnipeg thousands of dollars for furniture and appliances in the past few years. Now we are looking to spend thousands...

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Latest Comments

Hi,
Glia
23 hours 16 min ago

Hi,

If this may help, I've had to be peristent in order to obtain service. My husband and I had to missed so many half days of work due to the... more

jjenet
2 days 20 hours ago

This just happened to me. Apparently I am adult and I am suppose to read the receipt that the sales person gave me. Its not their job to inform us of the no... more

jjenet
2 days 20 hours ago

This just happened to me. Apparently I am adult and I am suppose to read the receipt that the sales person gave me. Its not their job to inform us of the no... more

Glia
3 days 1 hour ago

The dishwasher issue was communicated prior to the 1 year warranty expiry date. The Brick sales rep had told us that if we were dissatisified witht any... more

Glia
3 days 1 hour ago

The dishwasher issue was communicated prior to the 1 year warranty expiry date. The Brick sales rep had told us that if we were dissatisified witht any... more

Glia
3 days 1 hour ago

The dishwasher issue was communicated prior to the 1 year warranty expiry date. The Brick sales rep had told us that if we were dissatisified witht any... more

Phaust
1 month 6 days ago

Lol, that is hilarious, they are making money hand over fist while providing horrible service and at the end of the day, they are laughing at you.
... more

Phaust
1 month 6 days ago

That is unfortunate but true, they are bullies, but that is what that kind of sales environment breeds. It is unfortunate that we purchase from them and in... more

Phaust
1 month 6 days ago

That is seems to be a common theme with the brick, but what can you do, they keep getting bigger because people keep buying. You are no longer important to... more

Gemma Gripester
1 month 1 week ago

Hello farhangsabok,

Welcome to the Gripevine Community! We created Gripevine so that consumers don't need to get frustrated and waste time on calls... more

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Customer Satisfaction Index

40%
F
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