The Brick Head Office

16930-114 Avenue
Edmonton, AB T5M 3S2, Canada
Phone: (514) 695-9249
www.thebrick.com
Need to resolve an issue with The Brick Head Office?

Latest Gripes

2 days 10 hours ago

I am 21 years old and I have just moved into my first apartment which I have furnished with new furniture from various stores. I must say that each store...

3 days 14 hours ago

We purchased a washer and dryer from The Brick in Owen Sound, ontario purchased, their oh so great warrant. ( which let me tell you is a joke, false, and a...

5 days 5 hours ago

I made a purchase of a reclining love seat in my home town from a very nice lady. After some time I have noticed some ripping and foam underneath where it...

5 days 7 hours ago

After buying 2 big purchases, I find that I have to put in a warranty claim in on both. 1 Being a bed of a year old that is sagging and the second being a...

5 days 15 hours ago

I ordered a bed to be delivered on august 30th, 2014. I live in Toronto so I need to get the delivery time late morning or early afternoon and need to know...

6 days 5 hours ago

I bought a sectional about a month ago but now it is squeaking like an old bed I had problems when I had to book the appointment the sub-contractors were...

1 week 12 hours ago

mess up delivery
Purchased in March with Half down payment. Full payment in July. Promised delivery on date of our choice. On August 19 waited 7...

1 week 1 day ago

I purchased furniture 2009 sold insurance for$128 with absolute guarantee of full refund if not used. however having kept the policy for five years, the...

1 week 2 days ago

Last Wednesday we bought a $3,000 sectional from the Brick and weren't satisfied with it. Within 3 hours of delivery, we went back to the Brick to return it...

1 week 3 days ago

Twice given a delivery date on two different Sunday's for furniture to fill a full apartment first Sunday waited over 3 hours no one showed or called me,...

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Latest Comments

318.corker
1 week 3 hours ago

Thanks, the company I was referring to is The Brick.

Helpful
1 week 3 hours ago

Interestingly that the name of the company your complaining about doesn't appear within your gripe. One shouldn't have to search for such information.

Marcieglandrn
2 weeks 6 days ago

I had disgusting demeaning behaviour too this week. Today, I sent an email to the head office, jimcaldwell@... more

NEd
3 weeks 9 hours ago

We also have had a very poor dealing with The BRICK here in Terrace and more so with "Tony" the manager. After making a $6,000 purchase we were promised the... more

lalansite
3 weeks 3 days ago

thanks

Gemma Gripester
3 weeks 3 days ago

Hello lalansite,

Thanks for joining the Resolution Revolution! Gripevine is building a community where consumers with legitimate customer care issues... more

lalansite
3 weeks 3 days ago

still waiting for a reply. still not resolved. accidently press Resolved

Glia
4 weeks 11 hours ago

Sunday July 27th we returned to the Brick (L'Acadie) one of the saleman said the Store Mgr was not present, then another salesman pointed him.
The... more

Hi,
Glia
1 month 5 days ago

Hi,

If this may help, I've had to be peristent in order to obtain service. My husband and I had to missed so many half days of work due to the... more

jjenet
1 month 1 week ago

This just happened to me. Apparently I am adult and I am suppose to read the receipt that the sales person gave me. Its not their job to inform us of the no... more

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Customer Satisfaction Index

40%
F
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Gripevine Stats

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