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The Brick Head Office

16930-114 Avenue
Edmonton, AB T5M 3S2, Canada
Phone: (514) 695-9249
www.thebrick.com
Need to resolve an issue with The Brick Head Office?

Latest Gripes

2 days 16 hours ago

We bought 2 matching couches on sale, with full warranty. Less than 2 years later the seats are falling apart and contacted the brick about fixing the...

3 days 9 hours ago

My wife and I WERE loyal customers and spent a substantial sum of money at the St Catherines location over the past few years. We are going through probably...

5 days 4 hours ago

So me and my wife bought a couch on sale it was regular 3000.00 and we got it on sale for 1700.00 we bought the full blown warranty so not even a year after...

1 week 1 day ago

So, I buy a dishwasher, stove, fridge, washer & dryer...they talk me into purchasing a warranty on all my appliances. First time I call The Brick to...

1 week 2 days ago

I can not believe that the staff at the Winnipeg store on Kenaston can not process a change of a phone number. I purchased a washer and dryer on Tuesday...

1 week 4 days ago

The Brick Store Scarborough Branch, I bought the dinning table and six chairs. They delivery dinning table with box, chair without box, it was unpacked,...

2 weeks 2 days ago

Saw an on sale item in the flyer. I showed up at 9:00 a.m. on the first day of the sale. Once inside I was told that they don't have the item. The closest...

2 weeks 3 days ago

we purchased a 50 inch TV from the brick store in kitchener ont with a 4 year warranty..a year and a half later it dies..called the warranty people and they...

2 weeks 3 days ago

We purchased a beautiful couch during the huge sales after Christmas. We stood in line for a couple of hours only to find out later that this particular...

2 weeks 5 days ago

Absolutely horrific customer service! WARNING DO NOT PURCHASE THE WARANTY THEY TRY TO SELL YOU....ITS A SCAM!!! we are taking our story to the press!

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Latest Comments

gardink
1 week 4 days ago

Sorry. I said the Managers name was Susan Reynolds. I apologize. Her name is Susan Runnalls

Gemma Gripester
1 month 2 weeks ago

Hello Melanie,

Welcome to the Gripevine Community! We created Gripevine so that consumers don't need to get frustrated and waste time on calls or on... more

Betty
1 month 3 weeks ago

If this situation isn't resolved I will take this further. This is inexcusable!

MONIQUE SHEA
2 months 1 week ago

l myself have been getting bulls*** and the run around l'm not putting up with this...... if l dont get a response within 1 week im going to the new and the... more

MONIQUE SHEA
2 months 1 week ago

l myself have been getting bulls*** and the run around l'm not putting up with this...... if l dont get a response within 1 week im going to the new and the... more

RJohn
3 months 3 days ago

Thank you The Brick........I hope it was a little easier but I'm glad it's over....

RJohn
3 months 2 weeks ago

The Brick offered to replace the broken units, I hope they stand by their words... I will close my complaint when I receive the new units... Thank you

Adam ON
4 months 2 weeks ago

The Brick has awful customer service. I paid $298 for that TV and got the receipt, and was told to pick up the TV Saturday. Then on Saturday they told me... more

Australia
4 months 3 weeks ago

-After all the run around from the Brick....and you sending service-men here two
time...It's time you people listen to your repair people once and for... more

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Customer Satisfaction Index

33%
F
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Gripevine Stats

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