The Brick Head Office

16930-114 Avenue
Edmonton, AB T5M 3S2, Canada
Phone: (514) 695-9249
Need to resolve an issue with The Brick Head Office?

Latest Gripes

2 days 20 hours ago

On Sept 15,2014 my LG Washer broke. A work order was opened with TGW. On Sept 17th a tech was onsite and needed to order a new rubber door boot.Oct 1,2014...

3 days 9 hours ago

I purchased a bedroom set from the brick the furniture had some damage out of the box.

Back and forth calling customer service and the brick store...

3 days 15 hours ago

Had to wait 2 weeks for service call. Took the day of work today and the technician showed up with the wrong part. Now I am getting the run around. At my...

4 days 17 hours ago

I've been the brick customer for sometimes now and couple of years ago i bought a sofa and a love. I needed repairs and i called the extended warranty...

4 days 20 hours ago

Brought a Large U shape sofa from the Brick in 2012 over $2k and the salesman said that the extended warranty is amazing and that any problems would be...

5 days 16 hours ago

Hve a GE gas range. There is no flame and I am unable to cook. It would take the transglobal warranty people to come and take a look at the stove one week...

5 days 17 hours ago

4 years ago we purchased a tv in Lethbridge and purchased the warranty with the expectation that if we didn't use the warranty we would get $299 certificate...

1 week 1 day ago

On November 14 , 2014. I received a delivery from the brick. A accent chair and a sideboard chest.
One delivery person put the legs on the chair and...

1 week 1 day ago

Bought 3 bar stools for my kitchen island pick up date Oct 16/14, paid by Visa, money was taken out from my account the next day, no stools , next pick up...

1 week 2 days ago

We bought an upright freezer online on Nov 9th and it was delivered yesterday (13th). When we plugged it in after letting it rest overnight, it made a...


Latest Comments

Gemma Gripester
5 days 2 hours ago

Hello fcbclindac,

Welcome to the Gripevine Community! We created Gripevine so that consumers don't need to get frustrated and waste time on calls or... more

1 month 2 days ago

Good Afternoon Ms. Snow,

Can you please e-mail with your contact... more

Charles Mckay
1 month 6 days ago
2 months 1 week ago

Wish i read this before i bought my mattress there.
What a horrible company. I guess no one told them they have competition.

3 months 4 days ago

Thanks, the company I was referring to is The Brick.

3 months 4 days ago

Interestingly that the name of the company your complaining about doesn't appear within your gripe. One shouldn't have to search for such information.

3 months 2 weeks ago

I had disgusting demeaning behaviour too this week. Today, I sent an email to the head office, jimcaldwell@... more

3 months 2 weeks ago

We also have had a very poor dealing with The BRICK here in Terrace and more so with "Tony" the manager. After making a $6,000 purchase we were promised the... more

3 months 3 weeks ago


Gemma Gripester
3 months 3 weeks ago

Hello lalansite,

Thanks for joining the Resolution Revolution! Gripevine is building a community where consumers with legitimate customer care issues... more


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