Virgin Mobile Headquarters

10 Independence Boulevard
Warren, NJ 07059, United States
Phone: 908-607-4000
http://www.virginmobileusa.com/
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Latest Gripes

Been without a phone for two weeks
1 day 2 hours ago

So June 7th my phone stopped working, and I called to get a replacement phone well they told me my phone is out of stock so I would have to wait for it to...

What does it take?
2 weeks 6 days ago

I switched to Virgin Mobile Last month and have had nothing but problems. Tech support spins webs of lies and promises that never come through. I cant even...

Auto charge to my credit card fails every month, I have to call in.
3 weeks 4 days ago

My account is on auto charge to my credit card. Every month I receive an email titled "Monthly Payment Failure Notice", which says my service is suspended...

$600 of data charges on a phone that has no data plan
3 weeks 4 days ago

Starting on April 18th, 2013 VM started charging my phone for data, despite the fact that with a PayGo phone data plans aren't available and the phone was...

Returning /Exchanging a device
1 month 2 weeks ago

I am extremely disappointed in the shipping & handling policy or return policy. I have been a loyal customer since 2005. I have never had issues with...

1,000+ already paid-for minutes - deleted by Virgin Mobile
2 months 3 days ago

Why doesn't it surprise me that there is a "complaint place" for disgruntled customers? After spending about an hour with a VM representative today as well...

Android's Universal chargers driving me and my gf up the WALL!!!!!!
2 months 1 week ago

I bought a brand new Android phone(virgin mobile) in 4/24/2011 and it was working perfectly fine. It wasn't until 2012 that both mine and my girlfriend's...

Virgin Mobile Customer Care Team Need Bloody Retraining!!!!!
4 months 5 days ago

Sunday 10th Feb 2012 I went online to Virgin Mobile USA to change my monthly pay as you go plan from a $35.00 plan to a $45.00 plan, so I could have more...

Virgin Mobile S-U-C-K-S for using iPhone away from home!
5 months 4 weeks ago

iPhone (doesn't matter which one, 4 or 4S, but I have the 4S) on Virgin Mobile, which uses the Sprint network, is absolutely horrible... when it comes to...

No Service with virgin mobile after receiving 3 Phones!
9 months 6 days ago

I have received 3 phones since starting up with their service.

Last week I was sent a phone, but it is the Battery that is not working this time......

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Latest Comments

Hi!
VMU General
2 weeks 6 days ago

Hi!

We are very sorry for your trouble. Please contact vmugeneral@sprint.com along with your mobile... more

Hello Virgin Mobile USA,
Geri Gripester
3 weeks 3 hours ago

Hello Virgin Mobile USA,

Congratulations on taking the first steps in resolving this Gripevine user's customer complaint!

We noticed your... more

Hello...
VMU General
3 weeks 9 hours ago

Hello...

We are sorry for your trouble. Please contact VMUGeneral@sprint.com and one of our care agents... more

Hello,
VMU General
3 weeks 9 hours ago

Hello,

We are sorry you are having trouble with your billing. Please contact VMUGeneral@sprint.com so... more

I can relate. Even though, my
Lady Diva1
1 month 1 week ago

I can relate. Even though, my issue was different. I bought a brand new phone and the technical support never could activate the device. Some... more

Once you have decided on the
shanemichael
2 months 1 day ago

Once you have decided on the kind of download that you want, all you have to do is click on the 'cell phone and that on the screen of your tablet or phone.... more

We're very sorry that we're
vmugeneral
4 months 3 days ago

We're very sorry that we're just seeing this. The majority of our customers with issues get very quick resolution through our own Facebook and Twitter... more

Our sincere apologies for
vmugeneral
4 months 3 days ago

Our sincere apologies for this experience. We are updating our platform a few groups of customers at a time but that's no excuse for the way in which you... more

We hate to hear this but you
vmugeneral
9 months 3 days ago

We hate to hear this but you can reach us for quick resolution on facebook/virginmobileus or Twitter @vmucares.

I have just a couple of
immieq
9 months 5 days ago

I have just a couple of months on contract and do not care to pay the charges for breaking the contract. Did I write that this is the3rd replacement? I just... more

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