Greyhound Lines (Head Office)

350 N Saint Paul St
Dallas, Texas 75201-4201, United States
Phone: 214-849-8966
http://www.greyhound.com/
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Latest Gripes

Frozen Cargo on The Greyhound Bus
3 months 2 weeks ago

HELLO, my daughter was on the Greyhound Bus from Kitchener, Ontario, going to Toronto yesterday, Sunday Feb 3, 2013, the bus was freezing cold, it was...

Lost Luggage !!
3 months 3 weeks ago

Our son travel from Red Deer to Fort McMurray with a stop in Edmonton. When he arrived in Fort McMurray his luggage did not. He was asked if he saw it get...

very upset& disappointed
4 months 2 weeks ago

I sent 2 packages Nov.29 2012, they just got there Jan 4 2013 . The first mistake greyhound made was they sent both packages to the same place which one was...

Unsafe and Over Capactiy
5 months 1 week ago

On Sunday Dec 16th the bus left Fort McMurray, Ab @ 5pm with 2 empty seats it arrived in Conklin,Ab and picked up approx 12 more passengers forcing them to...

Wheres the BUS?
6 months 2 days ago

So my cousin was coming down to visit me (I live in Hosmer, BC) we had alot of plans made up. She went out trusting Greyhound and stood outside at the...

I thought Greyhound was a trustable company
6 months 3 weeks ago

I bought round tickets between Toronto and Easton PA for my daughter. In Toronto she had to wait almost 3 hours for a bus because they oversold tickets. It...

Greyhound Mishandles Birth Certificate and Loses it. Now not accepting responsibility!
9 months 3 weeks ago

I boarded a bus bound for Penticton, B.C. I was in Hope B.C. at the time. There is no station in Hope B.C. The bus driver asked for I.D. to hold onto until...

Greyhound? More like BASSET hound!
1 year 2 months ago

I've been treated like garbage on Greyhound buses. The employees and rude and have attitudes, especially the drivers. Oh, they are the worst. I've been...

MISSED THE BUS
1 year 3 months ago

Was To Catch A Bus Home From Langley B.c To Dawson Creek B.c I.arrived A Hour Early So Not To Miss The Bus.when It Did Arrive Late It Was Full To The Max....

Grief Over Compassion Refund from Greyhound
1 year 3 months ago

Nearly two years ago my brother died and I decided to take Greyhound from MB to ON for the funeral. As it was a sibling who died I was told I was entitled...

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Latest Comments

Yes, thanks for that, it was
MICHELELE
2 months 1 week ago

Yes, thanks for that, it was awful, and I have been dealing with them since!!! First they said, "thank-you for contacting Greyhound blah blah blah," and... more

How awful!
Mscellobass
2 months 1 week ago

How awful!

Hey cmawar,
Gigi Gripester
5 months 1 week ago

Hey cmawar,

Congratulations on taking the first step to seeking a resolution on your customer service issue on Gripevine! We really enjoyed reading... more

Erika,
greyhoundmgr
5 months 1 week ago

Erika,

It was my pleasure to speak with your cousin today. I am happy to inform you that we have settled the issues that she experienced, and gave... more

Three weeks after providing
ritasweis
5 months 3 weeks ago

Three weeks after providing them all the information they decided to refund the 84.00 dollars which was the cost of the tickets and they called my son in... more

Erika,
greyhoundmgr
5 months 3 weeks ago

Erika,

First let me start off by saying how sorry we are to hear about your cousin's experience when trying to travel with us at Greyhound. In... more

for full contact info please
Bereaved
6 months 1 week ago

for full contact info please email [moved to private section of gripe]

Hi ritasweis,
Gavin Gripester
6 months 2 weeks ago

Hi ritasweis,

Since we just launched, we understand that users are still learning how to best utilize and leverage our platform. We try and present... more

Fwd: Greyhound Ticket
ritasweis
6 months 2 weeks ago

Fwd: Greyhound Ticket Purchase Confirmation and Itinerary (16114441)

Show Details

Sent from my iPhone

Begin forwarded message:

... more

We are never satisfied when a
greyhoundmgr
6 months 2 weeks ago

We are never satisfied when a customer expresses a complaint or displeasure about the way he or she is treated or served, and we regret this unpleasant... more

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Customer Satisfaction Index

40%
F
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