Hotels.Com (Head office)
Here is a suggestion. If you can take the time to write them, you can take the time to call them. You may actually get a faster response.
It sounds like they hope you'll go away! Then again, the chain hotels are usually independently owned; you have to deal with them and not corporate. But... more
We're so happy to see that your gripe was resolved, and we hope that Gripevine was able to be a positive influence in the resolution... more
The used many sites for booking, and the only one I really trust is Hotwire.. The rest just try to screw you over..