Dell Computer (Headquarters)

1 Dell Way, # 8706
Round Rock, TX 78682, us
Phone: (512) 338-4400
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Latest Gripes

1 month 4 weeks ago

We purchased a Dell Computer in around 2010, at the time we opened a Dell Credit Card account. We had a offer of 1 yr no interest. Seemed like a great way...

2 months 1 day ago

Purchased two items from Dell. Dell 17" Inspiron touchscreen laptop and a Dell Venue Pro. Laptop comes with Windows 8.0 with a upgrade path to Windows 8.1...

5 months 1 week ago

... I have spent more than 20 hours on the phone with Dell; have received no less than 3 computers that are defective and 1 that was the wrong order - a...

6 months 1 week ago

I am trying to get some help for my laptop. You have already sent me a replacement battery, sent a tech out to change out the motherboard and I am still...

8 months 1 week ago

I ordered a Dell Laptop computer on Aug. 11 through a Dell Chat Rep online. I was given a quote, confirmation and copy of the Chat Session. I also signed up...

1 year 5 days ago

I have had a dell account for several years. No interest blah blah. Till recently no problems.Except minimum due balance is changing dramatically. It went...

1 year 6 days ago

I have purchased 1 desktop and 2 laptops from Dell. In 2010 I purchased a desktop and within 2 days I was having problems with it. I called Dell and they...

1 year 3 months ago

So what happened? I have a brand new Dell ( bought in May) and it had 5 years of security (pc treasures) with it from QVC. They (Dell) told me it has a...

1 year 3 months ago

After 15 months, my Dearest Dell died. Her network adapted and network card simply expired.

I hired my local network service (Century Link) for a "...

1 year 4 months ago

I purchased a Dell printer cartridge at WalMart, but it isn't working in my printer. Other cartridges I've purchased there have worked, but there seems to...

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Latest Comments

simplysassy
1 month 2 weeks ago

So here we are 11 days after initial gripe was posted. Surprisingly enough,I did get a phone call from Dell. A lady named Linda Kelly. Yes, she is... more

scarb083
1 month 2 weeks ago

Several individuals from DELL have sent emails stating that my refunds are on their way. Even sent me a credit invoice for the one device but have yet to... more

vpnsrnap
1 month 3 weeks ago

I've been reading through this e-mail string and feel your experience(s) have been very different from mine. Perhaps that may be because I ordered my... more

simplysassy
1 month 3 weeks ago

Hey again Dell.... Call of your dogs.. I am absolutely sick of this. The money is still sitting in the account begrudgingly waiting for you to take!! Yeh... more

simplysassy
1 month 3 weeks ago

Hi Scarb083, I can understand how disappointing that can be. I had hoped after I saw that there was a response to your gripe. That I may have had some... more

scarb083
1 month 3 weeks ago

Mr. Frink is only a DELL media representative. The person who called did not call same day nor the next morning as Mr. Frink had advised me in a person... more

scarb083
1 month 3 weeks ago

Mr. Frink is only a DELL media representative. The person who called did not call same day nor the next morning. A lady with a heavy southern drawl called... more

Gemma Gripester
1 month 4 weeks ago

Hello David Frink,

It's great to see companies reaching out to respond to their customers' gripes, and we want to make sure you have everything you... more

DavidFrink@Dell
1 month 4 weeks ago

Hello scarb083: I work at Dell and will be glad to escalate your issue to our executive escalation team in Round Rock, Texas, our corporate headquarters.... more

Help2013
1 year 6 days ago

I tell everyone not to purchased from DELL!!!

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Customer Satisfaction Index

13%
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