Dell Computer (Headquarters)

1 Dell Way, # 8706
Round Rock, TX 78682, us
Phone: (512) 338-4400
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Latest Gripes

1 year 1 month ago

Originally ordered an Alienware Aurora on October 20th for my grandson for a Christmas present. ETA Nov 23.
As a result of Alienware's migration to...

1 year 12 months ago

We purchased a Dell Computer in around 2010, at the time we opened a Dell Credit Card account. We had a offer of 1 yr no interest. Seemed like a great way...

1 year 12 months ago

Purchased two items from Dell. Dell 17" Inspiron touchscreen laptop and a Dell Venue Pro. Laptop comes with Windows 8.0 with a upgrade path to Windows 8.1...

2 years 3 months ago

... I have spent more than 20 hours on the phone with Dell; have received no less than 3 computers that are defective and 1 that was the wrong order - a...

2 years 4 months ago

I am trying to get some help for my laptop. You have already sent me a replacement battery, sent a tech out to change out the motherboard and I am still...

2 years 6 months ago

I ordered a Dell Laptop computer on Aug. 11 through a Dell Chat Rep online. I was given a quote, confirmation and copy of the Chat Session. I also signed up...

2 years 10 months ago

I have had a dell account for several years. No interest blah blah. Till recently no problems.Except minimum due balance is changing dramatically. It went...

2 years 10 months ago

I have purchased 1 desktop and 2 laptops from Dell. In 2010 I purchased a desktop and within 2 days I was having problems with it. I called Dell and they...

3 years 1 month ago

So what happened? I have a brand new Dell ( bought in May) and it had 5 years of security (pc treasures) with it from QVC. They (Dell) told me it has a...

3 years 1 month ago

After 15 months, my Dearest Dell died. Her network adapted and network card simply expired.

I hired my local network service (Century Link) for a "...

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Latest Comments

Freezeframe007
1 month 3 weeks ago

Well, I have the same monitor and have had a similar experience with Dell. Let's first clarify that my monitor was also purchased as a stand alone monitor... more

simplysassy
1 year 11 months ago

So here we are 11 days after initial gripe was posted. Surprisingly enough,I did get a phone call from Dell. A lady named Linda Kelly. Yes, she is... more

scarb083
1 year 11 months ago

Several individuals from DELL have sent emails stating that my refunds are on their way. Even sent me a credit invoice for the one device but have yet to... more

vpnsrnap
1 year 11 months ago

I've been reading through this e-mail string and feel your experience(s) have been very different from mine. Perhaps that may be because I ordered my... more

simplysassy
1 year 11 months ago

Hey again Dell.... Call of your dogs.. I am absolutely sick of this. The money is still sitting in the account begrudgingly waiting for you to take!! Yeh... more

simplysassy
1 year 11 months ago

Hi Scarb083, I can understand how disappointing that can be. I had hoped after I saw that there was a response to your gripe. That I may have had some... more

scarb083
1 year 11 months ago

Mr. Frink is only a DELL media representative. The person who called did not call same day nor the next morning as Mr. Frink had advised me in a person... more

scarb083
1 year 11 months ago

Mr. Frink is only a DELL media representative. The person who called did not call same day nor the next morning. A lady with a heavy southern drawl called... more

Gemma Gripester
1 year 12 months ago

Hello David Frink,

It's great to see companies reaching out to respond to their customers' gripes, and we want to make sure you have everything you... more

DavidFrink@Dell
1 year 12 months ago

Hello scarb083: I work at Dell and will be glad to escalate your issue to our executive escalation team in Round Rock, Texas, our corporate headquarters.... more

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Customer Satisfaction Index

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